Removing all makeup before your appointment is preferred however we do understand if for whatever reason you're not able to.
We do require a deposit for most services to prevent last minute cancellations and "No-Shows." If you cancel less than 24 hours before your appointment time or do not show up for your appointment you forfeit you deposit. Once service is complete, your deposit will be applied and your remaining balance will be due.
Please ensure you are on time for your appointment. If for any reason you will be late to your appointment please give me a call or text as soon as you know you will be late. I will try my best to accommodate you if I have the ability to however, a $15 late fee will be applied if you do not reach out to me to inform me that you will be late. If 20 mins have past and you have not arrived or reached out to us, you will be considered a "no-show" and will forfeit your deposit. Please understand to prevent scheduling mishaps all clients as well as all staff must be punctual to every appointment.
Yes, Mask are required when entering facility. If service requires mask to be removed, only then at that time are mask permitted to be removed.
If you have any issue with the service that was provided to you, please feel free to let us know as soon as possible. We will do everything we can to meet your expectations, however there will be no refunds for any service provided.
It is extremely important to pay close attention to before and after care instructions as well as disclose any and all relevant information relating to your health, skin conditions, lifestyle, and product usage. There are possibilities that you may have an adverse reaction to any of the services you may receive at Jax Glam Room. It is imperative that you contact us IMMEDIATELY if you experience changes to your skin that may not seem normal, such as extreme redness. bumps, hives or severe bruising, etc. In the event you are not able to reach me, please visit the emergency room if you are experiencing symptoms of an allergic reaction.
During these unfortunate times of Covid-19, myself and staff are highly prioritizing the safety and well being of ourselves as well as our clients. We will be going above and beyond to maintain a clean and sanitized environment which will include but not limited to; wiping down/ spraying all equipment with EPA certified disinfectants before and after every client, thoroughly cleaning and sanitizing all tools and products, and using disposables over reusable products. We are also committed to Pre-screening each client before every visit to identify possible Covid-19 risk factors as well as conducting temperatures checks. We ask that you reschedule your appointment if you are experiencing any of the following symptoms: A body temperature of 99 degrees or higher, a cold, congestion, trouble breathing or any other respiratory difficulties. Should you test positive at any point before or after your appointment, come In contact with anyone who test positive, or suspect you have contracted COVID-19 please contact us IMMEDIATELY. It is our duty as well as yours to prevent the spread of COVID-19. Thank you for your cooperation